Shipping, Returns, Etc.

Table of Contents

VIAHART.com's Shipping Policies

  • Shipping is free for all orders over $35.
  • We only ship to the continental United States. No Hawaii, Alaska, or military.
  • Economy | $9.99/Order | 1-7 Business Days | Ships from PA or CA | Orders over $35 Get FREE Economy Shipping!
  • Want faster shipping? Visit the VIAHART store on amazon.com

VIAHART.com's Return & Refund Policies

  • All return and refund request must be made within 30 days of receipt! 
  • If you receive a defective product, please take a photo and text it to 203-340-1251. We will give you a partial refund, credit, free replacement, or tell you how to fix the problem, depending on the situation.
  • If your product arrives after delivery date, please send us your tracking number, we will refund you the shipping you paid. If you chose free shipping we may give you a credit you can use on a future order.
  • We have a 30 day no questions asked return policy. Let us know you want to return and we'll send you a label which you can print out, attach to your box, and send back to us. Please note that you will need to pay for shipping back!
  • If the price of any product falls within 30 days of your purchase, let us know and we'll refund you the difference!
  • Please note that we weigh all boxes in and out to prevent people from buying a product, taking out a part they need and then returning the rest for a refund. All products have a unique ID to prevent people from buying a new product and then returning an old broken one. We check all products to make sure we received what we sent. 

VIAHART.com's Review Policies

  • We do not censor negative reviews, and we do not create fake positive ones. We manufacture the products we sell and negative reviews are great customer feedback we can use to improve our products. 

VIAHART.com's Sales Tax Policies

  • All prices already include sales tax!

VIAHART.com's Price Match Guarantee

  • If you find a current lower price on an identical, in-stock item from any seller of VIAHART merchandise, we will match the price and beat it by 10%.

VIAHART.com's Payment, Checkout, & Security

  • The checkout process at VIAHART.com has been authenticated and verified by GeoTrust and is secure sockets layer (SSL) encrypted, so rest assured that your credit card and personal information are safe.
  • Orders are processed by best-in-class credit card processors, Paypal and Stripe.

Terms & Conditions of Wholesale Purchases

  • Please note that we prohibit the reselling of our merchandise on Amazon.com. We will not ship orders made by known Amazon.com resellers and reserve the right to charge said resellers a penalty of $50 per UPC ordered. Sorry the inconvenience and thank you for your cooperation!

About VIAHART

VIAHART was founded in 2010 with a big idea and a single product. Today, we design and manufacture hundreds of different toys, sporting goods, housewares, and other consumer goods. Our goal is to make our customers happy with clever, safe, and high quality products. We are headquartered in New York and use warehouses on the east and west coasts in addition to the Amazon fulfillment centers which ship most of our products. Our products are manufactured in China and Vietnam under our strict supervision.

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